Amdocs Group Company, which provides software services for telecommunication and media service providers, is charging into the age of artificial intelligence.
The company has not only incorporated AI into its software, but uses it to harness data that can help customers make better decisions for their businesses.
Amdocs’ Boaz Rubin talks with theCUBE about the company’s partnership with Cloudera.
“Since we have all the data, it allows us to make decisions [about] what offer we can suggest to the customer, what offer the business will look [at] that’s as a most successful idea … to leverage the system,” said Boaz Rubin (pictured), VP, Head of Network Software R&D at Amdocs. “Also, about the consumption, about … the data you can impact on other applications, like the ordering of the [support systems], the [business support systems] and the catalog is also based on AI. So there are a lot of automatic processes [where] even without [the] human touch, we are able to suggest a new plan to the business.”
Rubin spoke with theCUBE Research’s Rebecca Knight and Bob Laliberte at the Cloudera Evolve24 event during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed Amdocs’ partnership with Cloudera Inc. and how it’s using telco data. (* Disclosure below.)
How Amdocs leverages AI for its customers
Amdocs has created an AI platform called amAIz that leverages all of its data to offer business solutions to its customers. The company has also partnered with Cloudera to scale up elements of its cloud system.
“Amdocs has the biggest charging system … in the world, where it’s mostly installing the big telco[s],” Rubin said. “We are using the Cloudera for charging usage. We are keeping all the usage in the Cloudera. So it’s a huge, huge data that’s growing.”
Because Amdocs services big telcos, cybersecurity is crucial. The company has found solutions to differentiate its data streams so that access is only granted to specific users, with support from Cloudera.
“There is a solution that you are able to split the data,” he explained. “For example, there is one big vendor that would like to have the government call not exposed to the consumer, even the employee that’s working [with] the vendor or not able to access [it]. We have a solution even in the Cloudera to split between the government and the consumer.”
Here’s the complete video interview, part of SiliconANGLE’s and theCUBE Research’s coverage of the Cloudera Evolve24 event:
(* Disclosure: Cloudera Inc. sponsored this segment of theCUBE. Neither Cloudera nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)