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As soon as Disney pulled its programming from DirecTV satellite services on Sunday, DirecTV published a scathing press release claiming that Disney was trying to get its customers to "pay for access to Disney-owned streaming services they either aren't interested in or may already possess."
On Wednesday, Disney fired back with a statement of its own, arguing that its channels are extremely popular on DirecTV and that it has offered flexible programming packages to DirecTV at "rates that are in line with other distribution providers in the marketplace and that reflect the value of Disney's content."
Disney's decision to remove its programming from DirecTV appears to stem from a dispute over its licensing agreement. On Sunday night, Disney stated it "will not enter into an agreement that undervalues our portfolio of television channels and programs." And in its Sunday press release, DirecTV alleged that Disney's "last-minute demands" were trying to "foreclose upon any legal accountability for its growing pattern of anti-competitive actions."
There's no indication of when or whether the contract dispute between Disney and DirecTV will be resolved. Until then, DirecTV is offering a billing credit to subscribers impacted by the Disney outage. Read on to learn how to claim that billing credit and everything else you need to know about the Disney-DirecTV contract dispute.
Which viewers are affected by the Disney channel outage on DirecTV?
In its statement Sunday, DirecTV said that "millions of DirecTV, DirecTV Stream, and U-verse customers" lost access to Disney programming channels. That programming includes include Disney Plus, ESPN, ABC, Hulu, Freeform and FX. According to Statista, DirecTV had 11.3 million subscribers in the fourth quarter of 2023.
DirecTV subscribers with local ABC affiliate stations that aren't owned by Disney will continue to receive the ABC channel via satellite service, but ABC will not be available via streaming.
When will Disney channels return to DirectTV?
The beef between Disney and DirecTV this year brings a bit of football season déjà vu. Last year, on Aug. 31, Spectrum TV viewers suddenly lost access to Disney programming due to another licensing agreement dispute.
Disney and Spectrum eventually resolved their differences, but it took until Sept. 11. Since this licensing agreement dispute is different, there's no indication yet if DirecTV viewers will have ESPN back by the time the 49ers host the Jets for the first Monday Night Football game on Sept. 9.
How else can DirecTV subscribers watch ESPN, ABC and other Disney channels now?
Now that Disney channels are off DirecTV, subscribers could utilize other streaming services in order to replace that programming. Both of CNET's top-rated streaming services -- YouTube TV and Hulu Plus Live TV -- offer all of the major Disney channels that were removed from DirectTV, including ABC, ESPN, Disney Plus, Disney Junior, Disney XD, Freeform, FX and National Geographic.
YouTube TV's base plan costs $73 a month and offers a 21-day trial, in case you're expecting Disney and DirecTV to resolve their differences in the next few weeks. Hulu Plus Live TV costs $77 a month and offers a three-day trial.
Fubo's base plan includes all of the major Disney channels like ESPN, FX and ABC. It runs $80 a month, although there is a seven-day free trial and the first month currently only costs $50. Similarly, SlingTV provides most of the Disney channels through its base Sling Orange package, which costs $15 for the first month and $40 a month thereafter. If you want your local ABC affiliate you'll either need to add Sling Blue or augment your TV coverage with an over-the-air antenna.
As mentioned above, if your local ABC affiliate is not owned by Disney, you will still receive your local channel via satellite but not via streaming with the DirecTV app.
How can DirecTV subscribers get money back for the loss of Disney programming?
If you're a DirecTV subscriber affected by the loss of the Disney proramming channels, you could be eligible for a credit from the satellite TV company. On its support page for missing TV channels, DirecTV says that the credit is "a small way to acknowledge the disruption and make up for the temporary inconvenience while we work to bring the channels back to your lineup."
To see if you qualify for a DirecTV credit, visit the company's TV Promise page, pick your TV service from the drop-down menu, enter your ZIP code and hit Search to see. If the site says that you're eligible for a credit, visit the Explore bill credits section of the TV Promise page to select the correct button to claim your compensation.
Independent CNET research backs up reports from Reddit that the bill credit is $20, and that it should be applied to your next DirecTV bill.