Customer service and support software firm Freshworks Inc. today announced the launch of “Freddy AI Agent,” a new artificial intelligent agent that improves the customer and employee experience.
Freddy AI Agent has been designed to be easy to deploy and requires no code or consultants, allowing businesses to integrate the AI agent within minutes. Built to cater to both CX and EX, Freddy AI Agent autonomously resolves a significant portion of service requests.
The new agent leverages advanced AI capabilities to operate around the clock, providing personalized, human-like interactions across multiple channels and languages. Freddy AI Agent is designed to scale quickly by learning from existing resources such as FAQs, documents and websites, making it highly adaptable to various business environments.
The new AI agent also integrates with existing Freshworks platforms, including Freshdesk and Freshservice, to allow companies to streamline support operations, reduce response times and increase overall productivity. With its autonomous capabilities, Freddy AI Agent is said by Freshworks to help free up support staff to focus on more complex issues and in doing so, improve both employee satisfaction and customer service quality.
“Freddy AI Agent is a game-changer for organizations looking to accelerate customer and employee service,” said Chief Executive Dennis Woodside. “Most other software requires multiple weeks and implementation fees to deploy an AI agent, but Freddy can be deployed in minutes without code or consultants.”
While only launching into general availability today, Freddy AI Agent is already being used by Freshworks customers, including Bchex, Porsche eBike, Hobbycraft and Live Oak Bank, to deliver significant productivity and efficiency gains.
Freddy AI Agent offers rapid time to value by allowing businesses to deploy it quickly without the need for coding or model training. The new AI service autonomously learns from existing documents and websites, making it easy to implement and start delivering results immediately.
Additionally, Freddy AI Agent provides 24/7 autonomous conversational assistance across multiple channels and can personalize interactions in various languages. Built on an enterprise-grade platform, the AI agent ensures trusted, secure operations with strong privacy controls, giving organizations confidence in its reliability, according to the company.