A JPMorgan Chase customer is looking for answers after the bank abruptly allowed 35 unauthorized users to access her credit card.
Northern California-based Jodi Hayes says she discovered a long list of unknown names were granted access to her card while she was on vacation, reports ABC 7 News.
While on a cruise, Hayes says she received an email from the U.S. Postal Service letting her know that dozens of credit cards were being sent to her address in the names of the unauthorized users.
Hayes immediately contacted Chase to alert them to the fraud and after speaking with the bank multiple times, she says there’s no explanation on how it happened.
I wanted them to send an email asking, ‘Did you authorize all these people to be on your credit card?’ And I wanted them to say, ‘We’ll investigate it.’
This fiasco ruined the end of our vacation.”
Hayes contacted the bank before any unauthorized users made charges.
But after she came home, Hayes says she began receiving credit card applications from other companies including Capital One, Discover and Citi – also in the names of unauthorized individuals.
However, those applications were denied due to “not enough credit history.”
U.S. Postal Inspector Matthew Norfleet says it sounds like Hayes is the victim an identity fraud scheme.
Chase has issued a statement on the incident and apologized for the inconvenience.
“We monitor customer accounts for suspicious activity and promptly contact them if something unusual is detected. In this instance, our vigilant customer alerted us first.
We closed the unauthorized cards, issued a new account and card, and apologized for the inconvenience caused during her vacation.”
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