Source: CNET analysis of provider data.
How many members of your household use the internet?
Beyond the top providers we've listed, several other ISPs are available in Jacksonville, though some cover only small portions of the city.
The average starting price for internet service in Jacksonville is approximately $46 per month. Of the major cities CNET has covered thus far, that figure puts it right in the middle, on par with cities like Atlanta, Houston and Phoenix.
The cheapest price for internet service in Jacksonville is $20 per month. At that price, you can get Xfinity’s Internet Connect plan, which features 150Mbps download speeds, or Verizon 5G Home Internet (with a max download speed of 300Mbps) if you use the bundle discount.
Provider | Starting price | Max download speed | Monthly equipment fee | Contract |
---|---|---|---|---|
Xfinity Connect Read full review | $56 | 150Mbps | None | None |
Verizon 5G Home Internet  Read full review | $50 ($25 with eligible phone plan) | 300Mbps | None | None |
T-Mobile Home Internet Read full review | $50 ($30 with eligible phone plan) | 245Mbps | None | None |
HughesNet Read full review | $50 | 25Mbps | $15 | 2 years |
AT&T Fiber Read full review | $55 | 300Mbps | None | None |
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Source: CNET analysis of provider data.
The fastest internet speed providers in the Jacksonville area are AT&T and Xfinity. Each provider offers plans that hit 1 Gig or higher. If you want more details on optimizing speed, check out CNET's guide on the best multi-gig plans.
Provider | Max download speed | Max upload speed | Starting price | Data cap | Contract |
---|---|---|---|---|---|
AT&T Fiber 5 Gig Read full review | 5,000Mbps | 5,000Mbps | $180 | None | None |
AT&T Fiber 2 Gig Read full review | 2,000Mbps | 2,000Mbps | $110 | None | None |
Xfinity Gigabit Extra Read full review | 1,200Mbps | 35Mbps | $85 | 1.2TB | 2 years |
AT&T Fiber 1 Gig Read full review | 1,000Mbps | 1,000Mbps | $80 | None | None |
Xfinity Gigabit Read full review | 1,000Mbps | 20Mbps | $60 | 1.2TB | 2 years |
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Source: CNET analysis of provider data.
Jacksonville is a large city with updated technology, so you have some decent options for internet service. You can get fast speeds up to 5,000Mbps from AT&T Fiber (in some locations) and prices as low as $25 per month from Xfinity.
There are many internet service providers out there, and they are also regional. Unlike the latest smartphone, laptop, router or kitchen tool, it’s impractical to personally test every ISP in a given city. So what’s our approach? We start by researching the pricing, availability and speed information, drawing on our own historical ISP data, the provider sites and mapping information from the Federal Communications Commission at FCC.gov.
But it doesn’t end there. We go to the FCC’s website to check our data and ensure we consider every ISP that provides service in an area. We also input local addresses on provider websites to find specific options for residents. We look at sources, including the American Customer Satisfaction Index and J.D. Power, to evaluate how happy customers are with an ISP’s service. And while ISP plans and prices are subject to frequent changes, we make sure all information provided is accurate as of the time of publication.
Once we have this localized information, we ask three main questions:
While the answers to those questions are often layered and complex, the providers who come closest to “yes” on all three are the ones we recommend. Within those recommendations, we also look for the cheapest and fastest ISPs from that region. To explore further, check out our "How we test ISPs" page.
Is fiber internet available in Jacksonville?
Yes. Your best option for fiber internet in Jacksonville is AT&T. It offers the fastest speeds in the area. You might also find fiber offerings from EarthLink, but it’s using the AT&T network and requires a one-year contract, so you’re better off going to the source.
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Which internet provider in Jacksonville offers the fastest plan?
A few internet providers in Jacksonville go above 1 Gig, like Xfinity and AT&T. If you have intense speed needs, like a high amount of streaming and gaming from multiple devices, look into these plans. The fastest overall is AT&T’s 5 Gig plan, but it’s not available at all addresses.
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Is AT&T or T-Mobile Home Internet better?
Both ISPs can be a decent option for Jacksonville residents, depending on what you are looking for in your home internet. AT&T Fiber offers faster plans (up to 5,000Mbps in some areas) and symmetrical download and upload speeds. However, if you don’t have multiple users in your household and don’t need extreme speed, T-Mobile offers the more affordable option at $50 per month, which is $5 less than AT&T’s cheapest plan. Neither provider requires contracts or data caps.
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Source: cnet.com