Source: CNET analysis of provider data.
How many members of your household use the internet?
What internet providers serve your city? We provide an in-depth look at the best internet providers in cities across the US, from New York to San Francisco. Click any of the links below to learn more about available internet options in the area.
A dozen or so internet providers make up the majority of internet serviceability, but there are literally thousands of smaller ISPs that operate in hyperlocal markets. Providers such as Armstrong, Ziply Fiber and WideOpenWest (among many others) do a great job of serving their local communities, but there are simply too many to list here.
According to the FCC, 99.99% of US residents have access to a broadband internet connection, which it defines as one that can provide download speeds of up to 100 megabits per second and upload speeds of 20Mbps.
The lived experience of the broadband divide suggests the FCC numbers are high, and satellite internet may be the reason why. When you remove satellite technology from the list, broadband availability drops to 89%, with less than a third of US residents having three or more ISPs in their area. As you go up in speed from 25 to 100, 250 and 1,000Mbps, it's evident that high-speed options can be limited.
The available internet tech type can make a big difference in available speeds and performance. Fiber internet is the preferred option, as it comes with the best upload and download speed potential, not to mention superior reliability, but availability is still relatively low. Unless you live in or near a large city, it's unlikely you'll find fiber internet near you.
Cable internet is another popular choice for high-speed internet in many areas. It boasts much higher availability than fiber internet but does not offer fast upload speeds or the same reliability. DSL and fixed wireless internet are excellent rural internet options, but they can't compare to the speeds or reliability of fiber or cable connections.
For a further breakdown on the various types of internet, check out our guide to internet connection types.
Connection type | National availability | 25Mbps or higher coverage | 100Mbps or higher coverage | 250Mbps or higher coverage | 1,000Mbps or higher coverage |
---|---|---|---|---|---|
Cable | 83% | 83% | 83% | 81% | 12% |
DSL | 52% | 36% | 21% | 5% | 0% |
Fiber | 40% | 40% | 40% | 40% | 31% |
Fixed wireless | 78% | 61% | 40% | 8% | 1% |
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Finding the best internet provider in your area starts with discovering what’s available. Again, the search tool further up the page will give you an idea of what providers serve your area, the speeds they offer and how much it costs.
Once you’ve narrowed down the available internet providers in your area, review the plans and service terms. Look for a plan that offers the speeds you need for the lowest price, but also be mindful of potential data caps and overage fees, contract requirements, equipment rental fees and other factors that can affect your service and monthly payment.
For more tips on how to choose the right internet provider and plan, see our guide to selecting the best home internet service.
CNET takes into account everything the average customer should know when determining the best internet service providers. Connection type, speeds, pricing, service terms, customer satisfaction and other attributes are always important, but broadband availability is the primary consideration when focusing on the ISPs that may be in your area.
We source the most recent FCC data to determine provider availability and the technologies they use. It’s not perfect, but it does help us to identify the top internet providers in terms of availability and where to find them.
Check out our page on how we review internet providers for more information.
Why aren't there more internet options near me?
The cost of expanding to and operating in a new area, especially one already serviced by a competing ISP, is the main factor that prevents providers from offering service in more areas. As a result, it's common for households to have availability to just one provider of a particular service type.
For example, although cable internet is available to 89% of households, only 7% have access to more than one cable internet provider. Multiple provider options are even more limited with fiber-optic service. Roughly 43% of households are eligible for fiber internet, but less than 3% have more than one option.
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Will new internet providers come to my area?
It's difficult to say if the largest cable and fiber providers will continue expanding into new service areas, but smaller providers -- and those with potentially industry-disrupting technologies -- could lead the broadband expansion efforts in coming years.
5G home internet, from providers including T-Mobile and Verizon, is off to a promising start, delivering high-speed broadband to underserved areas and creating much-needed competition in others. Satellite internet -- from SpaceX's Starlink, as well as Amazon's upcoming Project Kuiper -- is also set to improve broadband options in rural and suburban areas in coming years.
That's exciting news for rural areas, but what about more options in metro areas, where residents typically have the choice between a cable or fiber provider? Providers like Starry Internet, which uses a fixed wireless network, already offer affordable, high-speed alternatives to the traditional established providers.
In short, I wouldn't look to the big providers and established technologies to bring new internet options to your area anytime soon. The exception here could be fiber internet, which has almost doubled its availability in the last five years. Fiber availability has only increased by 1-2% per year since 2018, indicating that fiber expansion is slowing.
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Why is the internet in my area so slow?
Several factors can contribute to slow internet speeds, but if the internet in your area -- not just your home -- is slow, it's likely due to the technology. Satellite and DSL internet, common internet options in rural areas, are slower than most other connection types, typically maxing out at 25 to 100Mbps.
If you have cable or fiber internet service and your connection is consistently slow, it could be the result of using Wi-Fi, which can significantly reduce your actual, tested speeds compared to the speeds the provider is sending to your home. Resetting your router or upgrading to a new router could improve your Wi-Fi speeds. You may also consider upgrading your plan to a faster speed if available. Check out our guide on how to boost your Wi-Fi speeds at home.
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What are the best internet deals or discounts for new customers?
New customers will often get the lowest introductory pricing, but other perks including gift cards and free installation may also be available. Verizon Fios has arguably the best bonus offers of any provider, although new customers can often score a gift card with AT&T, Frontier Fiber, WideOpenWest and other providers.
For a look at the most recent offers from top ISPs, check out our rundown of the best internet deals.
How do I set up my new internet service and how long does it take?
Most internet providers offer professional installation at no extra charge. Your installation expert will handle setting up your equipment and running any needed cables. Installation times can vary, but a routine installation should take an hour or two. When initial or extensive wiring is required, installation can take up to four hours or even longer to complete.
Select providers offer self-installation, allowing you to set up your equipment on your time and at your convenience. Installation instructions should be included with your equipment, but the process is typically little more than plugging in your router. Self-installation may take 30 minutes or less to complete. Call your provider’s technical support line for assistance if needed.
Source: cnet.com