A healthcare virtual assistant (VA) is an AI tool that supports medical professionals with administrative services, such as scheduling appointments, making phone calls, managing email accounts, and more. The primary goals of a VA are to reduce a healthcare professional’s administrative burden and supplement patient engagement.
Healthcare virtual assistants offer 4 key benefits:
- Deliver streamlined administrative tasks.
- Reduce operational costs and increase efficiency.
- Offer timely reminders for follow-ups or medications.
- Improve patient satisfaction with timely customer service.
Geekflare has researched and curated the best platforms for healthcare virtual assistants based on 24/7 virtual reception services, comprehensive virtual administrative assistance, and healthcare staffing solutions.
- Ruby – Best for 24/7 Virtual Reception Services
- HelloRache – Best for Medical Scribing and Administrative Support
- VMeDx – Best for AI-Powered Medical Diagnostics
- Phoenix Virtual Solutions – Best for Outsourced Healthcare Virtual Teams
- VA.care – Best for Virtual Medical Office Support
- MEDVA – Best for Healthcare Virtual Assistants Specializing in Clinical Tasks
- Cool Blue VA – Best for Remote Healthcare Staffing Solutions
- My Mountain Mover – Best for Virtual Medical Transcription and Support Services
- Virtual Nurse Rx – Best for Remote Nursing and Patient Care
- Medphine – Best for Medical Billing and Revenue Cycle Management
- Mediktor – Best for AI-Driven Symptom Assessment and Triage
- Nuance – Best for AI-Enhanced Speech Recognition in Clinical Documentation
- Maya MD – Best for AI Healthcare Chatbot Solutions
- SOAP – Best for Streamlined Medical Documentation Software
- Ginger Desk – Best for Administrative Solutions Tailored for Medical Professionals
- Show moreShow less
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Ruby
Ruby has been providing virtual assistants in the healthcare industry for over 20 years. The platform offers reliable virtual medical receptionists for healthcare practitioners and clinics.
Although Ruby’s services focus on ensuring top-notch personal healthcare communication, they offer many more services—schedule appointments, process payments, capture leads, answer questions, and more.
As a technology-driven system, Ruby also helps you manage your workforce anywhere with Zapier integration.
Features of Ruby
- Provides customized virtual receptionist services for both solo healthcare practitioners and clinic owners.
- Offers 24×7 services to ensure you don’t miss calls or chats from patients or clients.
- Facilitates on-the-go facility management through Android and iOS apps.
- Features Virtual Assistants for multiple healthcare practices.
Ruby Pros
Work with experienced, US-based virtual assistant professionals.
Avoids double-booking with smart appointment scheduling.
Offers HIPAA-compliant healthcare virtual receptionists and free HIPAA-compliance services.
Versatile control through the mobile app.
Ruby Cons
Expensive when compared to other healthcare VA platforms.
Limited bilingual virtual assistants.
Ruby Pricing
Ruby’s reception plan starts at $235 for 50 minutes monthly, chat plan starts at $135/month and Bundle plan offers up to 10 chats for $109.
Try Ruby
HelloRache
HelloRache is a family-owned healthcare virtual assistant platform that offers healthcare VAs to medical, dental, optometry, and veterinary professionals.
Choosing a healthcare VA from HelloRache is simple as all that you need to do is review the profiles, interview them, and pick the most suitable one. The best part of the platform is that each VA can seamlessly integrate into your workflow over quick video-conferencing saving time.
Features of HelloRache
- Provides medical VAs with comprehensive healthcare knowledge to handle diverse tasks efficiently.
- Comes with long-term, personalized support with the same VA for consistent assistance.
- Offers access to a large database of vetted healthcare VAs to find the right fit.
- Is a cost-effective service with no contract or setup fees.
HelloRache Pros
Offers VAs trained in medical terminology and medical scribing.
Get healthcare VAs with HIPAA training certifications.
Monitor and track the activities of your VAs.
Hire VAs with no contract or set-up fees.
HelloRache Cons
All VAs are based out of the Philippines.
VAs lack native English and bilingual language skills.
HelloRache Pricing
HelloRache pricing starts at $9.50/ hour.
VMeDx
VMeDx offers expert VAs to manage administrative and patient-related tasks professionally. The VAs help you with scheduling appointments, managing calls, confirming appointments, and assisting with medical records requests and referrals while complying with HIPAA protocols.
With VAs trained to carry out any administration or healthcare-related tasks, the platform allows you to focus on your patients more to improve patient satisfaction and treatment outcomes.
Features of VMeDx
- Provides qualified VAs to manage your administrative and healthcare tasks as needed.
- Comes with a VMA boot camp to help the VAs gain insights into your requirements for seamless service delivery.
- Offers a constant learning culture, where VAs undergo upskilling training, webinars, and events.
VMeDx Pros
Track, monitor, and manage VAs in a technology-aided working environment.
Get VAs trained in cardiology, psychiatry, dermatology, and more.
Ensures no hidden fees, taxes, or contract locks.
Supports live chat facility.
VMeDx Cons
Lack of US-based VA professionals.
VMeDx Pricing
VMeDx pricing starts at USD 10/ hour.
Phoenix Virtual Solutions
Phoenix Virtual Solutions offers US-certified medical healthcare assistants to solo medical professionals and clinical practices. The healthcare VAs help you manage and run everything about your practice from the back office to the front office and clinical services management.
As a top healthcare virtual assistant platform, Phoenix Virtual Solutions offers customized VA services exactly as you need them. Having already worked with numerous healthcare professionals and medical practitioners, Phoenix Virtual Solutions has systems built in to integrate its healthcare VAs seamlessly into your practice or clinic.
Features of Phoenix Virtual Solutions
- Offers qualified VAs providing custom support for front office, back office, and clinical services.
- Simplifies onboarding the right healthcare VA in 1-2 weeks.
- Allows users to select candidates from a vast VA database.
- Provides a technical team that is available to integrate suitable technology solutions.
Phoenix Virtual Solutions Pros
Hire VA talent that has been extensively vetted and screened.
Work with healthcare VAs who undergo constant training.
Avail round-the-clock customer service for any issue.
Select HIPAA-certified healthcare virtual assistants.
Phoenix Virtual Solutions Cons
Lack of bilingual skills like Spanish.
Phoenix Virtual Solutions Pricing
Phoenix Virtual Solutions offers custom pricing based on the requirements.
VA.care
VA.care offers tailored healthcare VA services to streamline your administrative and healthcare services for better efficiency and productivity. The platform was developed by a pioneer in the VA industry to meet all your healthcare VA requirements, from medical scribing and veterinary assistance to administrative assistance and reception support.
Features of VA.care
- Provides skilled VAs for managing patient documents and healthcare records.
- Makes it easier to hire VAs tailored to your practice’s needs and size.
- Features custom onboarding to match your specific requirements.
- Get advanced communication for patient intake and follow-ups.
VA.care Pros
Find virtual assistance for any medical care facility and practice.
Hire VAs for optometrists, dentists, veterinarians, and more.
Choose from a list of experienced, skilled healthcare VAs.
Pay only after the VA is fully trained in your system.
Use live chat for quick, 24×7 customer service.
VA.care Cons
Lack of streamlined communication between the patient, doctor, and VA.
The VA services are comparatively expensive.
VA.care Pricing
VA.care pricing starts at $280/ week.
MEDVA
MEDVA brings cost-effective and expertly trained virtual healthcare assistance to medical professionals, practices, and teams. Using the ROI calculator, MEDVA helps you understand the scalability of hiring VAs from the platform. Each virtual medical staff at MEDVA is handpicked after an expensive vetting process. Further, if you are unhappy with the VA’s performance, you can quickly replace them with no questions asked.
The VAs are not just adept at administrative tasks in clinics or medical practices. They are great at insurance benefits verification and prior authorization, medical scribing and transcription, managing medical documents, and more.
Features of MEDVA
- Provides help with billing, scribing, patient monitoring, and insurance planning.
- Allows users to hire VAs with knowledge in diverse healthcare domains and verticals.
- Has expertly trained virtual assistants for different specialties.
- Features custom VA solutions to better meet your practice’s needs.
MEDVA Pros
Hire VAs with a neutral accent for communication.
Work with VAs experienced in diverse EHR solutions.
Pick HIPAA-compliant and trained healthcare assistants.
Get after-hour service for administrative and client-facing support.
MEDVA Cons
Time-zone differences affect real-time communication.
MEDVA Pricing
MEDVA offers custom plans as per the user’s requirement.
Cool Blue VA
Cool Blue VA helps medical professionals and healthcare practices save over 70% of their in-house staff expenses. It offers a range of tailor-made medical VA services at affordable fees to back up the claim. The platform brings highly trained and qualified VAs to cater to the unique needs of medical professionals–whether they run solo practices or clinics.
Features of Cool Blue VA
- Offers experienced healthcare VAs for in-patient and out-patient nursing care.
- Trains VAs in your EMR or business software.
- Provides virtual assistance for administrative and medical support.
- Features HIPAA-compliant VAs to ensure patient data safety.
Cool Blue VA Pros
Work with the same VA throughout for streamlined support.
Get round-the-clock support even outside of office hours.
Hire from a list of thoroughly vetted medical VAs.
Choose expert Spanish healthcare VAs.
Avoid paying setup fees for the contract.
Cool Blue VA Cons
Need multiple VAs for comprehensive support.
Lack of native English language skills.
Cool Blue VA
The Cool Blue VA’s pricing starts at $9.95 per hour.
My Mountain Mover
My Mountain Mover is one of the biggest healthcare virtual assistance companies. It has a database of over 1,000 expert and experienced healthcare virtual assistants from whom you can hire tailored support for your healthcare facilities, clinics, and individual practices.
My Mountain Mover focuses on delivering a streamlined hiring process that provides an easy onboarding experience for every client.
Features of My Mountain Mover
- Has an 8-step hiring process to find the best VAs.
- Offers to manage VAs with a dedicated account manager.
- Provides support for scribing, patient monitoring, admin, billing, and more.
- Gives users the Hire VAs across medical, dental, mental health, veterinary, and wellness domains.
My Mountain Mover Pros
Get HIPAA-compliant healthcare VAs for any type of medical practice.
Enjoy the best customer retention rates in the medical VA industry.
Pay a flat monthly fee for the convenience of the clients.
Hire exceptional medical VAs belonging to the top 2%.
Get a placement team to target-source the VAs.
My Mountain Mover Cons
Lack of native English language and bilingual VAs.
My Mountain Mover Pricing
My Mountain Mover provides customized pricing.
Virtual Nurse Rx
Virtual Nurse Rx offers highly specialized healthcare VAs for medical and mental health professionals. The platform is unique among others by ensuring a 100% satisfaction guarantee with proactive support and assistance. In addition, Virtual Nurse Rx offers the required resources and systems for the seamless integration of the VAs into the client’s practice.
Features of Virtual Nurse Rx
- Allows users to hire VAs from a list of 100% HIPAA-compliant professionals.
- Features VAs trained in medical practice management software.
- Has US-based project managers to ensure smooth communication.
- Offers a virtual nurse coordinator to train, audit, and manage VAs.
Virtual Nurses Rx Pros
Allows users to hire registered nurses or mental health therapists as VAs.
Get bilingual VAs proficient in English and Spanish.
Pick the best VA service package from a list.
Pay only for the hours worked.
Virtual Nurses Rx Cons
Different tasks require different VAs.
Virtual Nurse Rx Pricing
Virtual Nurse Rx pricing starts at $20/hour.
Medphine
Medphine allows medical professionals with practices to focus on their patients and their support while leaving mundane tasks like billing, note-taking, insurance management, appointment scheduling, etc., to the virtual assistant.
Medphine allows you to improve the quality of patient documentation, which is integral in medical diagnosis, insurance processing, and planning adequate treatments.
Features of Medphine
- Provides VAs to help you with any healthcare or admin-related tasks.
- Comes with a month-to-month plan that does not bind you to a contract.
- Gives round-the-clock support to your practice or clinic whenever needed.
- Offers VAs to manage admin and clinic-related activities.
Medphine Pros
Get high-quality patient documents during patient interactions.
Deliver human-first support to your patients instead of AI.
Simplify your workflow to ensure operational efficiency.
Improve the quality and speed of claim processes.
Enhance the patient experience with better care.
Medphine Cons
Lack of VAs with comprehensive skills.
Medphine Pricing
Medphine offers custom pricing based on the requirements.
Mediktor
Mediktor is an AI-powered medical chatbot that helps patients with triage and pre-diagnosis. The white-label chatbot can integrate with any healthcare institute to deliver a unique patient-care experience. The platform evaluates patients’ symptoms through simple interactions and pre-diagnoses their condition to direct them to the right healthcare professional.
Features of Mediktor
- Provides white box technology for transparent and understandable decision-making.
- Integrates the AI chatbot into your workflows and clinic’s digital solutions.
- Gives human-like chatbot support with the AI-powered chatbot.
- Supports over 18 languages across the world.
Mediktor Pros
Use AI-powered chatbots for human-like conversations.
Deliver guidance to patients in just under 3 minutes.
Customize Mediktor as per your branding needs.
Integrate AI chatbot into your practice easily.
Mediktor Cons
Lack of human element.
Mediktor Pricing
Mediktor pricing plans are customized on user requirements.
Nuance
Nuance, with its advanced DAX Copilot, eliminates the need to perform repetitive tasks as part of their daily activities. The system helps you with automated patient documentation. It also helps you automate your clinical documentation and management tasks with the help of the Dagon AI solution.
Using AI technologies and deep integration, you can improve your medical practice’s efficiency and productivity. With the constant development going on with Nuance, the platform brings you better and more capable solutions for better productivity and efficiency.
Features of Nuance
- Has omnichannel patient support to improve customer satisfaction.
- Empowers patients with NLU‑powered Intelligent Virtual Agent for self-care.
- Delivers clinical intelligence in real time for patient diagnosis and treatments.
- Provides NLU-powered AVR to help callers talk freely and quickly resolve their issues.
Nuance Pros
Offers bilingual AI-powered patient support via phone, chat, email, etc,
Brings digital conveniences to patients like consumer brands do.
Get AI-powered workflow automation for clinical operations.
Ensures round-the-clock patient support for all.
Avail HIPAA-compliant healthcare services.
Nuance Cons
Not suitable for small healthcare facilities.
Nuance Pricing
Nuance offers custom plans as per the need.
Maya MD
MayaMD is a digital health assistant that ensures better clinical decisions and virtual patient care. It allows medical professionals and clinics to offer healthcare assistance at the bedside, in-take and telehealth as needed. The platform enables staff to provide the best healthcare support to patients using healthcare insights from AI-driven clinical algorithms. A key advantage of the platform is that it analyzes the patient data to triage using 25 decision points, highly improving diagnosis and patient experience.
Features of MayaMD
- Provides an all-in-one telemedicine platform for faster implementation of telemedicine services.
- Helps staff manage patient intake and decisions for better productivity.
- Offers AI-driven decision-making engine for quick triage and treatment plans
- Has advanced clinical algorithms developed by researchers from leading medical schools.
Maya MD Pros
Use MayaPro DDx to route patients to the right care.
Customize and white-label the telemedicine platform.
Secure, remote patient consultations and communication.
Get faster triage and treatment with AI-driven differential diagnosis.
Offers advanced clinical algorithms and a vast medical knowledge base.
Maya MD Cons
Depends hugely on accurate inputs.
Maya Md Pricing
MayaMD pricing is customized.
SOAP
SOAP brings a powerful and robust AI-powered medical assistant to improve note-taking and patient-intake processes. It helps with accurate symptom analysis and diagnosis to enhance treatment quality and outcomes. The voice-based interface delivers human-like communication with patients and other stakeholders on calls. With the generative AI solution, you will never have to worry about missing any calls, patient queries, or callbacks. It is like a personal support who works 24×7.
Features of SOAP
- Provides HIPAA-compliant service for healthcare care data security as per the HIPAA.
- Has an intelligent platform for efficient communication and practice management.
- Gives accurate medical diagnosis with detailed patient medical history analysis.
- Offers Smart SOAP Note that is easy to read and integrates any EHR system.
SOAP Pros
Affords you time to spend with patients for better diagnosis and treatments.
Ensures early disease detection for better treatments with AI support.
Get deeper into the patient’s medical history for better diagnosis.
Reduce no-shows of VAs with always-online AI assistants.
Collect all patient information in a centralized database.
SOAP Cons
Lack of human insights and experience.
SOAP Pricing
SOAP offers custom plans based on the requirements.
Ginger Desk
Ginger Desk provides human healthcare virtual assistants to help your medical practice using technology at its center. It helps reinvent the front-desk services of healthcare and wellness facilities across North America. All VAs from Ginger Desk are pre-trained and qualified to help solo medical practitioners and healthcare facilities manage their operations. With the platform’s business-first approach, you can grow and scale your business with Ginger Desk without the hassles of hiring in-house employees.
Features of Ginger Desk
- Allows users to Hire North America-based VAs for admin and patient services.
- Provides full-service VA support to ease practice management.
- Offers expert VAs in EMR solutions for efficient record management.
- Is compliant with medical data and privacy regulations across states and provinces.
Ginger Desk Pros
Hire VAs who have undergone the Ginger University training program.
Pick the most suitable VAs with our client-to-VA matching system.
Save your business from downtime with expert medical VAs.
Choose capable VAs who can take care of all admin tasks.
Scalable VA services according to your growing needs.
Ginger Desk Cons
Multiple VAs are needed to meet different service requirements.
Ginger Desk Pricing
Ginger Desk offers customized pricing plans as per user demand.
Can I Hire Answering Service for My Remote Business?
Yes, you can hire an answering service for your remote business. Hiring an answering service for your remote business offers numerous benefits, such as:
- Improving customer service by timely addressing their queries.
- Freeing you from attending calls to focus on business growth.
- Capturing potential leads when they call for inquiries.
Here are a few top platforms that offer answering services:
- AnswerForce – For lead capture and customer support.
- AnswerConnect – Known for efficient round-the-clock coverage.
- VoiceNation – Provides instant setup and easy scalability.
There are several platforms for those who want to hire virtual assistants with specialized skills and focus social media management. Such as,
- Belay – Offers experienced marketing assistants with social media management skills.
- Okay Relax – Provides social media management assistants with profound AI skills.
- myVA360 – Hire social media assistants and pay only for the hours worked.
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