A new survey by AXA and IPSOS reveals that more than six in 10 people are turning to artificial intelligence for mental health support. The Mind Health Report, based on interviews with 19,000 adults across 18 countries, found that 68% of people are potentially affected by anxiety, stress, or depression. Among young adults aged 18 to 24, that figure jumps to 85%.
Despite its popularity, 45% of AI users are not satisfied with the advice they receive. However, 38% said they trust AI platforms more than human mental health professionals. The study also highlighted screen time as a major driver of poor mental health, with people spending an average of 5.1 hours per day on screens for non-work activities. Two-thirds said this affects their sleep, concentration, and physical activity.
Experts warn that general-purpose AI tools like ChatGPT or Gemini are not designed for mental health care. Khaled El Shaarany of AXA noted that such platforms can provide accurate but unhelpful information, potentially worsening anxiety. He stressed the need for specialized AI with proper safeguards.